Aurum Co. Return Policy

(Last updated November 19, 2021)

Thank you for your purchase and though we had hoped you would be happy with your purchase, we understand that returns and exchanges sometimes happen. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All items must be postmarked within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached and packaging included.

RETURN PROCESS

To return an item, please email us at hello@aurumcojewelry.com to obtain a return merchandise authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging along with proof of purchase, and mail your return to the following address:

Aurum Co.
Attn: Returns
RMA #
3031 Princess Blvd
Burlington, Ontario L7N 1G1
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven days from the receipt of your item to process your return. Refunds may take one to two billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products please contact us by email to arrange a refund or exchange.

PLEASE NOTE

Sale items are final sale and cannot be returned.
Please email us at hello@aurumcojewelry.com first to start the return process.

QUESTIONS

If you have any questions concerning our return policy, please contact us at hello@aurumcojewelry.com